MTD

MTD Reviews

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About MTD

MTD Reviews

ConsumerAffairs has collected 137 reviews and 239 ratings.

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Page 1 Reviews 0 - 10

Reviewed June 26, 2022

I purchased a Huskee 4200 lawnmower from Tractor Supply. Don't have enough room on here to list everything wrong with it. But trust me it was a complete waste of money. Nothing but junk .You could take a couple hundred dollars and buy an old Murray.

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Reviewed Aug. 21, 2021

Horrible. This is probably the worst mower you could purchase. The mower I purchased is a 30” cut riding mower manufactured for Sears. I purchased this mower in 2018. It is a 2017 model so it was already at least a year old when purchased. At the end of the first year I had to replace the drive belt that shredded and left me in my front yard and in the past two years I have had to replace this belt every two to three uses. I replaced the pulley and belts back in June and today 8-21-2021 I just shredded another belt. These mowers are a headache from start to finish. I will never purchase anything that touched by the letters MTD. #MTDISJUNK

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    Reviewed June 25, 2021

    JUNK, save yourself a headache and steer clear of this garbage, tires, gas cap, switches all junk, COMPLETE GARBAGE, FIND A BETTER BRAND BECAUSE THIS BRAND IS NOT GOOD, BEST FIRST TO CHECK REVIEWS ON ALL.

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    Reviewed April 15, 2021

    I would not recommend the Columbia lawn tractor. It has been in repair mode more often than it runs. I had it one week before it had to be picked up for repair. I hope to donate it while it is running.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2021

    Your company does not know what y’all are doing. I placed a order with y’all on 3/20/21 and paid extra for shipping on the first order for the lawnmower blade to have my money taken out of our bank account and NEVER RECEIVED THE PRODUCTS. Come to find out they NEVER SHIPPED THE LAWNMOWER BLADE OUT AFTER I CALLED TO INQUIRE ABOUT MY ORDER. The second order was on 3/20/21 also for the lawnmower air filter. We still have NEVER Received the air filter but y’all have taken my money out of my bank account. We were given our money back on the blade from 3/20/21. But I have called several times and no one can tell me why we can’t receive our orders. They continue telling me it’s waiting to be picked up by UPS. Then I ordered again for 2 lawnmower blades on 3/28/21 because I need these products to be able to run the lawnmower.

    They have lied about everything telling me first that the products were shipped out and they were never shipped come to find out. I have never dealt with such a horrible company, that’s with everything down from to customers service and warehouse department. The sad thing is that I have called 3 times and got a case numbers in regards of the orders and nothing been done. All of this has been very disappointing on how a company like themselves treat their customers. Still nothing has been done on none of these orders. They just keep telling you that it’s waiting to be picked up by UPS. Susan is very unprofessional, very rude and has no compassion for the customers. I could go on but I think I have said enough. IF I WOULD HAVE READ THE OTHER REVIEWS I WOULD HAVE NEVER DEALT WITH THIS HORRIBLE COMPANY!!!

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    Elijah increased rating by 2 stars.
    Price
    After a positive interaction with MTD, Elijah increased their star rating on March 24, 2021.

    Updated review: March 24, 2021

    The company has resolved the issue for mother mower.

    Original Review: March 24, 2021

    My mother purchases a Troybilt self propel mower that came with a 2 yr manufactured warranty, used to cut a half an acre lot and did it 16-18 times a year. Start cutting grass in March wont stay cranked. Took carb off to clean and empty gas out and refilled and the mower would stop and not crank. After 30 min air filter was little dirty, the MTD finds theses independent shops, gives them video courses and all the sudden their train technician in my opinion not facts. Their china brand crap is invading the market . It's too poorly made to fix and cost more than buying the mower and only little under 2 yrs. Horrible company. Stay away. Buy Honda or Ariens. Not crap mtd products. Wont honor warranty.

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    Customer Service

    Reviewed Aug. 1, 2020

    I ordered a riding mower with the Stow Hauler attachment on July 1,2020. I have received the mower, but have received no communication from MTD regarding the hauler. I have tried to contact them on numerous occasions, but get put on hold for A VERY LONG TIME, and ultimately have not been able to find out anything. They are hiding from the public because their service is SO POOR! I will make it a point in the future to NOT BUY these products. This company's interest in helping customers is non-existent. NEVER AGAIN!!

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    Customer ServiceStaff

    Reviewed May 7, 2020

    I purchased a couple parts for my Huskee mower (MTD motor) on Sunday, 04/26 from mtdparts.com. I paid for the 2-4 day shipping option. Five days went by, and my order was still not shipped, so I finally attempted to contact MTD via phone and chat on Friday morning, 05/01. I waited on hold on the phone for an hour and a half, and kept trying the chat agent for two and a half hours (retrying when it said no agent was available), and got no contact with anyone. Finally, I received an email on Tuesday, 05/05, informing me my order shipped.

    I understand things are tough with the COVID pandemic, but the utter lack of communication or announcements on any of MTD’s online presences (including MTDparts.com) is unacceptable. Even something like “all orders may be delayed” would have been fine. At least then, I’d know to go somewhere else if my needs were time-sensitive. It is absolutely infuriating that I cannot get anyone to give me an explanation, refund the extra shipping I paid, etc. I will never use MTDparts.com again.

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    Reviewed April 27, 2020

    First off I just have to say I absolutely love these negative reviews from people who bought one of these tractors and complain because it shuts off when they put it in reverse and they can't mow backwards, that is just hilarious, or they get out of the seat and the tractor dies so they go buy a new battery! LOL that is priceless! So anyway I have a 1997 Huskee GT and this thing has been the best garden tractor, mower, bulldozer, rototiller, snow plower oh, anything you can think of! I've pulled stumps with this thing!

    MTD makes the absolute BEST yard equipment as far as I'm concerned and IF my 1997 ever gives up the ghost, I'll buy another one just like her, and if she outlives me I'll pass it down to my son who is almost the same exact age. Thanks MTD for years of hard work and producing tough, high quality machines (that are so thoughtful they shut off if you leave your seat).

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    Customer Service

    Reviewed April 14, 2020

    IMO you should not do business with MTD Products out of Shelby, OH. Lousy customer service. Forwarded several times, on hold for over 30 minutes (twice), and having to pay twice for a part they sent me and will not take back.

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    Modern Tool and Die Company author review by ConsumerAffairs Research Team

    MTD has an 80-year history with a headquarters in Valley City, Ohio. This riding mower manufacturer focuses on mid-range options for residential customers and commercial usage.

    • 1.36-gallon fuel tank: This fuel tank holds enough gas to complete small yards.

    • 20 HP: The mid-range engine provides enough power for the typical homeowner.

    • Affordable: These affordable riding mowers provide a budget conscious option for homeowners.

    • 2-year warranty: A limited warranty gives protection against problems soon after purchase.

    • 42-inch deck: This cutting deck accommodates up to two-acre lawns without difficulties.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    MTD Company Information

    Company Name:
    Modern Tool and Die Company
    Year Founded:
    1932
    Address:
    5965 Grafton Rd.
    City:
    Valley City
    State/Province:
    OH
    Postal Code:
    44280
    Country:
    United States
    Website:
    www.mtdproducts.com